HERE TO HELP: EVERY CAST, EVERY QUESTION, EVERY TIME

Customer Service Center

Customer Service Center

Welcome to the Lamiglas Customer Service Center

 

We’re here to make sure your experience on and off the water is as smooth as possible. Whether you have questions about your rod, need help with a warranty claim, or just want guidance on choosing the right gear, our team is ready to assist. Explore our resources, submit a support request, or get in touch directly—we’re committed to delivering the expert care and responsive service you deserve.

Available Forms

Need to register your rod or check in about a warranty?

Start a Warranty Claim

Start a Warranty Claim

Register Your Rod

Register Your Rod

Frequently asked questions

Lamiglas rods are covered by a LIMITED WARRANTY AGAINST MANUFACTURER DEFECTS FOR THE ORIGINAL OWNER, depending on the series (please refer to our warranty periods listed below). If the problem is due to a defect in material or workmanship, the rod will be replaced as quickly as possible. To proceed with this process, you must submit a Warranty Check-In Form on our website with the required photos. If the problem is due to an unfortunate accident, misuse, alteration or normal wear & tear, we will advise you of the cost of replacement. This warranty is valid only to the original owner and DOES NOT extend to products purchased for commercial use. Promotional and Factory 2nds rods are not covered under warranty. Alterations made to the original factory rod will void all warranties. Your rod(s) must be registered within 30 days of purchase. Warranty claims must be submitted at www.lamiglas.com and handled directly through Lamiglas. Retailers are not permitted to assess warranty claims.

Warranty Periods

*LIMITED LIFETIME WARRANTY AGAINST MANUFACTURER DEFECTS FOR THE ORIGINAL OWNER

  • "The Closer" Centerpin
  • SI Salmon & Steelhead
  • SI Bass
  • Infinity Salmon & Steelhead
  • XCC Kwik
  • G1000 Pro
  • Redline
  • Nightshift Surf
  • Super Surf 3G
  • GSB Surf
  • "The Closer" Walleye
  • Tri-Flex Inshore V2

*5 Year Limited Warranty

  • Carbon Surf
  • Detroiter Walleye
  • Black Inshore
  • Bluewater

*1 Year Limited Warranty

  • X-11 Series
  • Insane Surf
  • Insane Saltwater
  • BFC
  • XP Bass
  • Batteglass
  • Classic Glass
  • Hammer Walleye
  • Kokanee Series**

*against manufacturer defects exclusively.

**excluding the XCC Kokanee Kid

If you are certain your Lamiglas fishing rod has a defect in material or workmanship, please submit a claim via the Warranty Check In Form. You must submit all required pictures. Incomplete submissions **will not** be processed. After submitting this form, a customer relations representative will contact you with your options for replacement. Warranty processing may take up to 30 days.

To follow up on your claim submission, please email us at customerservice@lamiglas.com or call us at (360) 225-9436.

  • Proof of purchase is required for all warranty claims and must contain the following:
  • Photograph of print/label on rod must contain the following:
  • Photograph of rod break.
  • When submitting a warranty claim due to shipping damage, please include a picture of the shipping container, packing material, and the rod with the damage and model number. This will allow us to expedite the claim and communication with our shipping companies.

We offer a decent variety of repairs depending on the rod and its condition. All rods must be assessed by our technicians before any prices are determined.

Replacement top halves for 2-piece rods can be provided via warranty or through a purchase. Please give us a call at (360) 225-9436 to learn about pricing and fit of top sections.

For a small number of older/obsolete rod models, certain currently produced tips will fit the old bottoms.

Products purchased directly from www.Lamiglas.com or through our Customer Service/Warranty Department, may be returned within 30 days of purchase for a  refund minus the shipping charge, which is non-refundable.  All rod returns will be assessed a $25.00 restock fee. The product(s) must be in the original packaging, with tags, unused, and in brand new condition. To submit a return, please complete the Return Form. Returned products must be shipped to the Lamiglas address listed below.

Products purchased through a retailer of Lamiglas products must be returned and processed by the retailer.

Please retain your proof of purchase to assist with any future return or warranty claim processing. To file a warranty claim, please visit our Warranty Check-In Form for more information.

Warranty and Return products can be shipped to:Lamiglas1400 Atlantic AvenueWoodland, WA 98674

If you experience issues while submitting an online order, or if you need to cancel an order you very recently placed, please email kbalch@lamiglas.com. If your order has not been processed, we may be able to make any adjustments or corrections before it leaves our shipping facility. This typically applies to orders placed very recently or for orders placed after our regular office hours have closed.

Yes. You need to provide an original proof of purchase.

  • Limited warranty for the original owner is warrantied against manufacturer defects, not normal wear and tear or commercial use.
  • Yes, Lamiglas ships to Canada with additional shipping fees.

Important Changes Effective June 1st, 2025

All Lamiglas Rods that come with a 5-Year Limited Warranty will be moved to the 1-Year Limited Warranty program. All warranty guidelines remain the same otherwise.