Customer Service Center

Covid-19 Update: Our top priority is the health and safety of our customers and employees. We are currently operating our customer service department with the proper safety procedures. Due to reduced staffing we are experiencing delays in response times and processing of warranty claims. Lamiglas is committed to helping you #FIshWithConfidence and getting you out fishing is our goal. We thank you for your patience and understanding during these difficult times. 

How do I make a rod warranty claim?

If you are certain your broken rod is a manufacturing defect and your rod is under the appropriate warranty period you will need to complete the Warranty Check In Form.

- Photograph of rod clearly showing model number as printed on rod label

- Photograph clearly showing the broken area(s) of the rod

- A brief description of how your rod broke

- Photograph of your original proof of purchase (receipt)

- Your mailing address and a daytime contact number

We do not offer repair or parts for rods. When we receive the above information a trained Lamiglas warranty technician will inspect the claim and will be in contact with your warranty options. Warranty claims may only be submitted for rods used in non-commercial applications.

Warranty Periods

Each Lamiglas rod has a specific warranty period depending on the series. Each Lamiglas rod also has a date stamp serialized on it to identify its age. If you cannot find the date stamp  a trained Lamiglas technician will be able to tell you the exact age of the rod after sending in the above information.

Lamiglas rods have a Limited Lifetime Warranty for defects in material and workmanship for the original purchaser. Should you require warranty/customer service, go to Lamiglas.com to submit a Warranty Check-In Form.

If the problem is due to a defect in material or workmanship, the rod will be replaced to you as quickly as possible. If the problem is due to an unfortunate accident, misuse, alteration or normal wear and tear, we will advise you of the cost of replacement and await your approval prior to proceeding.

This warranty is limited to the replacement of the rod and does not cover consequential damages due to the failure of the rod unless they are specifically included under various state laws.

The Lamiglas Warranty does not cover commercial uses.

Rods With Limited Lifetime Warranty

Lamiglas Closer Rods, Si, Infinity, XCC, G1000 Pro, Redline, Nightshift, Super Surf, GSB, and Tri-Flex.

Rods With 5 Year Limited Warranty

Lamiglas Carbon Surf, Grander Offshore, Assassin Walleye, Black Inshore and Bluewater series.

Rods With 1 Year Limited Warranty

All X-11 rods, Insane Surf, Insane Saltwater, BFC, XP Bass, Hammer Walleye and All Kokanee series rods (except for the XCC).

Normal wear and tear or misuse or mistreatment of the product are not covered in our limited warranties. 

Please allow up to 90 days for warranty processing. Thank you for your understanding and patience.

For further questions, please contact us at: (240) 332-8045