Customer Service Center

Covid-19 Update: Our top priority is the health and safety of our customers and employees. We are currently operating our customer service department with the proper safety procedures. Due to reduced staffing we are experiencing delays in response times and processing of warranty claims. Lamiglas is committed to helping you #FIshWithConfidence and getting you out fishing is our goal. We thank you for your patience and understanding during these difficult times. 

Lamiglas Warranty Policy

Lamiglas rods are covered by a limited warranty against manufacturer defects, depending on the series (Please refer to our warranty periods listed below). If the problem is due to a defect in material or workmanship, the rod will be replaced as quickly as possible. All you need to do is submit a Warranty Check-In form on our website with the required photos. If the problem is due to an unfortunate accident, misuse, alteration or normal wear & tear, we will advise you of the cost of replacement. This warranty is valid only to the original owner and does not extend to products purchased for commercial use. Promotional rods are not covered under warranty. Alterations made to the original factory rod will void all warranties.

Warranty Periods

Limited Lifetime Warranty

"The Closer" Centerpin, SI, Infinity, XCC, G1000 Pro, Redline, Nightshift, Super Surf, GSB, "The Closer" Walleye and Tri-Flex.

5 Year Limited Warranty

Carbon Surf, Grander Offshore, Assassin Walleye, Black Inshore and Bluewater.

1 Year Limited Warranty

All X-11 Series, Insane Surf, Insane Saltwater, BFC, XP Bass, Hammer Walleye and All Kokanee Series rods (except for the XCC).

If you are certain your fishing rod has a defect in material or workmanship, please submit a claim via the Warranty Check In Form. You must submit all required pictures. Incomplete submissions will not be processed. After submitting this form, a warranty technician will contact you with your options for replacement. Warranty processing may take up to 30 days.

To follow up on your claim submission, please email us at customerservice@lamiglas.com or call us at (360) 225-9436.

  • Proof of purchase is required for all warranty claims and must contain the following:
    • Item Description
    • Cost
    • Date of Purchase
  • Photograph of print/label on rod must contain the following:
    • Model Number (e.g., LX96HC, GP90HC, ISS106MS, SI94MS, HS94HC, XCC934GH, etc.)
    • Date Stamp/Serial Number (e.g., Date Stamps: D9, E8, B13, Serial No. 10L79126-25, etc.)
  • Photograph of break on rod.
    • Please provide a clear picture of the break, otherwise the process may take longer.

Repair/Parts

Unfortunately, we are currently unable to offer repair service at this time until further notice.

We are, however, working on building top section replacements for all our two-piece rods.

Please contact us to inquire about your top half replacement; quick & easy solution for a small fee, no questions asked & have it shipped out the same day!

 Express Replacement Program

If you have a broken Lamiglas rod & want a full-rod replacement OR want to trade-in/upgrade your broken rod, you have the opportunity to take advantage of our Express Replacement Program.

Please contact us at (360) 225-9436 or customerservice@lamiglas.com for your pricing based on the rod model that you choose for replacement. Shipping charges may apply and will be determined based on location.

Frequently Asked Questions (FAQs)

  • Do I need my original receipt to file a warranty claim?
    • You only need your proof of purchase if you would like to claim your broken rod as defective. Otherwise, you do not need a proof of purchase to qualify for the Express Replacement Program.
  • What does limited lifetime warranty mean?
    • Limited lifetime warranty is warranty against manufacturer defects, not normal wear and tear. It is for the lifetime of the original owner. Lamiglas warranty technicians & rod builders would be able to determine if the break is defective or not.
  • Does Lamiglas ship outside of the United States?
    • Yes, Lamiglas ships to Canada with additional shipping fees.