Customer Service Department
In house – Woodland, Washington
Customer Service Associate
Lamiglas is seeking a full-time employee for customer relations in our repair/warranty dept. Applicant must be over 18 years of age and a U.S. citizen.
You will process orders, speak with customers and provide solutions. You will handle some basic repair tasks but most repairs themselves are handled in production.
We are looking for a motivated employee who is self-starting and can multi-task on a daily basis. Applicant should have at least a basic understanding of fishing rods and a hunger to learn about the product. A positive attitude is necessary in this position and applicant should be able to handle stressful situations at times, while finding pro-active tasks to complete during slow hours.
Applicant must be able to use a computer and learn semi-complex programs. They should be able to document their workflow and follow guidelines for filling out and filing paperwork. Processing orders, calling customers and providing solutions are a big part of the job description.
You will be trained on how to evaluate rod breakage and must be able to communicate the determination to the customer while providing the best solution.
Prioritizing tasks is a huge aspect to this job as you may be met with multiple tasks at once. You may need to work on many things at once, but need to be able to close out an issue fully and properly. You must be able to speak with customers on the phone without spending too much time, while still taking care of all their needs.
You will be managed in the warranty department but not micro-managed. You should be able to proactively find ways to help customers out and streamline processes.
You will thrive at Lamiglas if you…
Have an entrepreneurial streak
Thrive on collaboration
Think on your feet
Are both analytical and creative
Can keep your eye on the goal
Value honesty and integrity
Please email your resume to:
firstname.lastname@example.org and cc email@example.com
or drop off resume in person at:
1400 Atlantic Ave
Woodland WA 98674